/ BLOG

5 Customer Service Tips for Handyman Businesses

Nov 16, 2022 · 5 minutes to read

Customer service is important, no matter which industry you’re working in. Being a handyman or handywoman is no exception! Customer service can make or break your small business, turning excellent experiences into more paid work, a steady income, and continued growth.

Two carpenters fitting a kitchen

But what does ‘handyman customer service’ really mean? Whether you’re new to the field or have been helping homeowners for years, there may be steps you can take to make your customers even happier with your services. These five handyman tips will help show you how to do this:

1. Make customer service a priority

Going the extra mile for your customers can set you apart from the competition. Exceeding their expectations not only makes them happy but could lead to valuable word-of-mouth referrals and positive online reviews.

Small steps can help you provide excellent customer service. Replying to calls and emails in a timely manner and arriving on time or calling ahead if you’ll be delayed sets the right tone from the start. When you’re in a customer’s home, continue acting professionally—avoid taking personal calls, remove dirty boots on carpeting, and leave their home cleaner than when you arrived.

Once a job is complete, consider following up with the customer a few days or a week later. This is a great opportunity to check that they are still happy with the work you did, possibly line up future projects, or ask for a review or referral.

Recommended reading: How to Win Your Customers’ Loyalty as a Handyman

2. Become an estimate writing pro

Homeowners typically contact several handymen to compare prices. Providing them with an estimate as close to the final price as possible could help you win jobs, even if your prices aren’t the lowest in town.

A formal estimate might not be necessary for every customer. If a homeowner has a few small jobs to be done around the house, you may be able to quote a standard hourly rate. However, larger projects might require a written estimate. You’ll need to consider the cost of materials, your labor, business overhead, and markup to ensure the job will be profitable for you.

Accurate and detailed estimates help sell you as a pro—you know exactly what work goes into a project, how long it should take, and the skills necessary to get it done right the first time. While some homeowners may still go with a cheaper handyman, others will appreciate your expertise and hire you for the job.

3. Learn new skills

Handymen are expected to have a broad range of home repair and maintenance skills. While you might occasionally need to refer customers to a general contractor or specialty tradesperson, ideally, you want to keep as much business for yourself as possible.

Learning new skills allows you to offer more services to customers. They’ll appreciate the convenience of calling one person to take care of repairs and odd jobs around the house. Skills you might consider adding to your skillset include cabinet making, appliance repairs, and basic landscaping.

4. Put your business online

The internet is a huge part of people’s lives. It’s where most people now look for tradespeople, including handymen. If they can’t find your business online, it’s unlikely they’ll find it at all.

Building an online presence is crucial for many small businesses. This generally starts with a website and listing your business on search engines, such as Google. You can also create business profiles on social media sites and even advertise your handyman business across the web.

There are many user-friendly apps that can help you create a professional-looking website and ads. However, you might consider hiring a marketing assistant or web designer to help you create and maintain your online presence.

5. Partner with other businesses

Many homeowners look for recommendations from their trusted tradesmen. Networking with other contractors in your area could lead to referrals for your business. For example, a customer might ask their gardener if they know a handyman who can repair parts of their fencing. The gardener could recommend you for the job.

You might also partner with businesses outside of building and construction. Real estate agents and HOA presidents can be good sources for referrals, as they often know people needing to fix up their properties.

Is your handyman business protected?

Another handyman tip you might consider—buying business insurance. Handyman insurance, such as a General Liability policy or tool coverage, shield your small business against everyday risks like third-party property damage and equipment failure.

Compare handyman insurance with BizInsure and get covered in minutes. Your policy documents will even arrive instantly in your inbox. Start comparing quotes now.

As with any insurance, coverage will be subject to the terms, conditions and exclusions contained in the policy wording. The information contained on this web page is general only and should not be relied upon as advice.The number of quotes provided varies between products, occupations and other underwriting factors determined by the insurers.
© Copyright 2022 BizInsure LLC, 2015 ALL RIGHTS RESERVED BizInsure LLC; CA DBA: Simple, Smart, BizInsure Insurance Agency LLC; NY DBA: BizInsure Services LLC; NH DBA: Simple, Smart, BizInsure Insurance Agency; PA DBA: BizInsure Services LLC. 2950 Buskirk Ave Suite 300, Walnut Creek, CA 94597. License #0H81929

Get Free Online Quotes and get coverage instantly

The coverage you need for your business.

Business insurance is divided into different policies. We offer 4 types so it's easy to design the coverage that fits your business.

Professional Liability Insurance

Get a quote

General Liability Insurance

Get a quote

Business Owner’s Policy (BOP)

Get a quote

Workers Compensation Insurance

Get a quote

Let's find

The coverage you need for your business

Professional Liability Insurance

Get a quote

General Liability Insurance

Get a quote

Business Owner’s Policy (BOP)

Get a quote

Workers Compensation Insurance

Get a quote

Very satisfied with the online experience
Nicole h
1709238653
Been a happy customer for years! Easiest company to receive a quote and get insured. No hassles! Easy payment! Finance plans, if needed!
jodi H.
1709226367
Love it
Hanna R.
1708272180
Every year, BizInsure is my go to for general and professional liability insurance! Thenrates are unbeatable.
Calandra K.
1708044666
The agent was quick and efficient in generating a quote for my needs.
Theresa F.
1707895796
I enjoy working BizInsure they always answer all my questions and make sure i have the correct coverage for my business.
Prompt and professional service from Biz Insure. Thanks Leslie and Liza!
Bev G.
1707524454
Very easy to sign up for insurance.
Great company
Brown G.
1706896003
Fast and efficient!
Kim C.
1706746693
عالی
alireza J.
1706727364
It was great being able to get a policy that suits my company's need in less than 30 minutes. They were vey thorough. Very competitively priced.
Lynette C.
1706621476
I worked with Andrea for another start up business. She was very knowledgeable and help me pick the correct policy. Amazed at how quickly the process went.
Representative was very kind, helpful, and educated me well. I appreciated today's prompt service with confirmation that I was satisfied with what was provided to me.
Tina P.
1706224051
Great company for.your low cost business insurance needs.
constantin T.
1706156911
Staff was very fessional and friendly. I was able to get a quote and move forward within 20 minutes.
Pebbles S.
1706126428
Wonderful
Complete C.
1705788054
MUY BUENO
Super easy process.
Ashley G.
1704830227
It’s very easy to understand and at a very reasonable price.
Mary M.
1703780096
Professionalism, Quality, Responsive and budget friendly
B D
1703029371
Great rates, easy to understand and select appropriate coverage, can get in a jiffy
Brie C.
1702775397
I have been a customer of BizInsure for a few years now and I love it. There customer service is awesome and the prices are affordable.
Danyale W.
1702132165
Quick easy experience! The rep was knowledgeable & pleasant. Customer care was awesome to respond and clarify my concerns.
Kathy Ann A.
1702059151
bizinsurance makes purchasing Business Insurance...SIMPLE!
Andrea W.
1701380391
Great quality of Service ,faster and convenience way to pay at most. Thank you for your Service to my Healthcare Facility .
Quick and easy!!!!
Terry
1701319042
Great service! Easy process and very informative representative. Andrea was great and very patience with our process. I would recommend using them!!
Terrance R.
1700848536
Always and easy process. Thanks!
Gerald S.
1700244544
Renewal was quick and easy online
Angelita K.
1699752900
I had a great experience working with Andrea from BizInsure. She was extremely knowledgeable, helpful, and responsive throughout the entire process. She guided me through the different options available and helped me find the perfect home care professional liability insurance policy that suited my needs. Her professionalism and expertise made the entire experience smooth and hassle-free. I highly recommend working with Andrea and BizInsure for all your insurance needs.
Juliette S.
1699032636
Easy to submit an application and to get quotes
Simone S.
1698775217
I had the most pleasant prompt and professional experience of my life with Bizinsure. Everything was completed in record time, at an unbelievable cost…and my certificate of Insurance was promptly emailed to me. Most of all it was effective immediately. No hassle no back & forth, just great service highly recommend to all small businesses.
Marcia S.
1698407456
Excellent
advanced U.
1697824466
js_loader
Google Rating
4.7
Based on 244 reviews
×
js_loader